Delivery & Returns
*** Christmas Returns 2018 *** We are happy to exchange or refund any items during the month of January 2019.
UK Orders : FREE Standard delivery
UK orders are sent via Royal Mail First Class and should arrive within 24-48 hours following dispatch. You will be sent an email confirming that your order has left our warehouse.
Should you need your order sooner please call us and we will do our best to accommodate.
The cost of overseas delivery will be calculated at the checkout depending on the weight of your order and destination.
Orders will be sent via Royal Mail International. You will be sent an email confirming that your order has been dispatched with a tracking link for your parcel. Royal Mail International state that delivery to Europe is up to five working days and the Rest of the World five - seven working days.
Exchanges and Returns
At Just Chaps we want you to be able to “Buy with Confidence” and are happy to offer a no quibble exchange and returns policy.
We understand that it’s not always possible to get the sizing right first time – do not worry – to exchange your order please contact the Just Chaps team on 01730 825797 or firstname.lastname@example.org in the first instance and let us know what’s wrong. Once you have received a response from us please return the item in the post with your requirements to:
Just Chaps Ltd - RETURNS
Please note: You will be required to pay the extra post and packing on exchanges. We cannot exchange or refund any purchases where the goods are found to be damaged in any way.
If in doubt - please contact us. We are here to help.
Returns We offer a no quibble returns policy, however, you are responsible for the cost of returning the item and responsible for it until it reaches us. We will pay for the cost of returning defective goods, but retain the right to specify shipping method. Refunds can take up to 10 working days to appear on your credit/debit card from the date we receive the return. You will receive a confirmation email when you have been refunded any amount.